Frequently Asked Questions
Everything you need to know about shopping with Reitmans.
What is the Reitmans return policy?
We offer a 30-day return policy for most items. Products must be unworn, unwashed, and have the original tags attached. Returns can be processed through our online portal or at any Reitmans store location.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-7 business days. We offer free standard shipping on orders over $75. For orders below this amount, a flat shipping fee of $7.95 applies.
Do you offer international shipping?
Currently, Reitmans ships exclusively within Canada and to the United States. Shipping rates and delivery times for U.S. orders will be calculated at checkout.
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express. We also support digital payment options such as PayPal and Reitmans gift cards.
How do I find the right size?
Each product page features a detailed 'Size Guide' to help you find your perfect fit. We offer a wide range of sizes including Petite and Tall options to ensure every woman feels comfortable and confident.
Can I track my order once it has been placed?
Yes, once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.